Refund policy

Returns & Refund Policy

At Deep Collagen Skincare, we stand behind the clinical engineering of our products. Due to the high-potency nature of the Silk Peptide Ampoule and the medical-grade precision of our syringe applicators, we maintain strict quality control standards.

---

1. 30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery.

If the product does not meet your expectations for structural lifting or hydration, you are eligible for a return.

To be eligible, the ampoule must be returned in its original packaging with the precision applicator included.

2. Damaged or Defective Items

Our air-tight syringe system is designed for durability; however, if your product arrives with a broken seal or a malfunctioning plunger, please contact us immediately.

Reports of damaged goods must be made within 48 hours of delivery to deepcollagenskincare@gmail.com.

We will provide a pre-paid shipping label for any verified defective units.

3. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on bottles where the rubber stopper has been tampered with or the protective cap is missing.

Items purchased during "Final Sale" or "Clearance" events are not eligible for refunds.

4. Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5-7 business days and will be credited back to your original payment method.

Please note that shipping costs are non-refundable.

5. How to Start a Return

To initiate a return, please email our support team with your order number and the reason for the request: deepcollagenskincare@gmail.com