Shipping policy
Shipping Policy
At Deep Collagen Skincare, we ensure every Silk Peptide Ampoule is handled with the precision its engineering requires. Due to our high standards of quality control and the specialized nature of our syringe-delivery systems, we take extra care in preparing your order for transit.
1. Processing & Delivery Times
Total Delivery Window: Please allow 10-12 business days for your order to arrive.
Order Processing: Orders are typically processed and packed within 2-3 business days before being handed off to our shipping partners.
Business Days: Our shipping window refers to Monday through Friday, excluding weekends and public holidays.
2. Tracking Your Shipment
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow 24-48 hours for the tracking information to update once your label has been created.
3. Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the weight of your order.
We offer Free Standard Shipping on all orders over a certain threshold (refer to the banner on our homepage for current promotions).
4. International Shipping
We ship our structural lifting treatments globally. Please note that international orders may be subject to customs delays or import duties which are outside of our control.
Delivery times for international orders may extend slightly beyond the standard 12-day window depending on local postal services.
5. Shipping Address Accuracy
It is the customer's responsibility to provide an accurate shipping address.
If you notice an error in your address, please contact us immediately at deepcollagenskincare@gmail.com. Once an order has entered the processing phase, we cannot guarantee address changes.
6. Lost or Stolen Packages
Deep Collagen Skincare is not responsible for packages confirmed as "Delivered" by the carrier.
If your package is lost in transit (not showing as delivered), please contact our support team so we can assist you in filing a claim with the carrier.
Questions?
If you have any concerns regarding your delivery, please reach out to us: deepcollagenskincare@gmail.com